Cisco CVP IVR Development and Deployment Services

We provide end to end Cisco CVP IVR development and deployment services for enterprises that require scalable, highly available, and intelligent IVR systems. Our solutions are designed to integrate seamlessly with the Cisco contact center ecosystem, enabling secure self service, intelligent call routing, and consistent customer experiences across large scale environments.

From IVR call flow design and VXML development to production ready Cisco CVP deployment, we help organizations modernize customer interactions while maintaining reliability, performance, and compliance.

What Is Cisco Customer Voice Portal (CVP)?

Cisco Customer Voice Portal (CVP) is an enterprise IVR and self-service platform used by large contact centers to deliver centralized, speech-enabled, and highly scalable voice applications.

Cisco CVP separates call control from call treatment, allowing organizations to:

Centralize IVR logic
Scale across distributed contact centers
Enable speech recognition and DTMF input
Integrate IVR applications with backend systems

As part of the Cisco Unified Contact Center architecture, CVP works closely with UCCE, PCCE, CUCM, and contact center routing scripts to deliver consistent and resilient IVR experiences.

Cisco CVP IVR Development Services

Our Cisco CVP IVR development services focus on building applications that are reliable, maintainable, and aligned with real business workflows.

IVR Call Flow Design & Business Logic

We design IVR call flows based on:

Customer journey mapping
Call containment goals
Backend system dependencies
Agent handoff requirements

Each call flow is structured to minimize caller friction while ensuring accurate data collection and routing decisions.

VXML & Cisco Call Studio Development

Our engineers develop IVR applications using:

Cisco Call Studio
VXML based scripting
Modular application design

We implement:

Robust error handling
Timeout and retry logic
Scalable application structures
Multi language IVR support where required

This ensures IVR applications remain stable under high call volumes.

Speech Recognition & Self-Service IVR

We build speech enabled IVR applications that support:

Automatic Speech Recognition (ASR)
Text to Speech (TTS)
Optimized speech grammars
Natural menu navigation

These capabilities help improve self-service adoption and reduce dependency on live agents.

Cisco CVP Deployment & Configuration

We manage the complete deployment lifecycle of Cisco CVP in enterprise environments.

CVP Platform Installation

Our deployment services include:

CVP Call Server installation
VXML Server configuration
CVP Reporting Server setup
Operations Console configuration

All components are installed following Cisco best practices for security and performance.

High Availability & Redundancy

We design high availability Cisco CVP architectures that ensure uninterrupted IVR services through:

Load balancing
Active active configurations
Geographic redundancy
Disaster recovery planning

This guarantees IVR availability even during infrastructure or network failures.

Production Go Live & Testing

Before production go live, we conduct comprehensive testing including:

Functional IVR testing
Failover and resilience testing
Load and performance validation
End-to-end call scenario verification

This minimizes risk and ensures a smooth, reliable production rollout.

Virtualized Voice Browser (VVB) in Cisco CVP Architecture

The Virtualized Voice Browser (VVB) is a core component of modern Cisco CVP deployments, providing a virtualized, software-based VXML execution environment that replaces traditional hardware-based voice browsers.

In Cisco CVP architectures, VVB is responsible for:

Executing VXML based IVR applications
Handling speech recognition and DTMF input
Delivering voice prompts and self-service interactions
Scaling IVR capacity dynamically in virtualized environments

By using VVB, enterprises can deploy Cisco CVP IVR solutions that are:

More scalable and elastic
Easier to manage and upgrade
Better aligned with data center virtualization standards

Our Cisco CVP deployment services include VVB design, sizing, installation, and integration, ensuring optimal performance and high availability across production environments.

Why VVB Matters for Enterprise CVP Deployments

VVB enables:

Centralized IVR execution across distributed contact centers
Improved resilience through redundancy and clustering
Faster deployment compared to legacy voice browser models

This makes VVB a critical component for large-scale, mission-critical IVR systems.

Cisco CVP Integration Services

Cisco CVP delivers maximum value when tightly integrated with the broader contact center ecosystem.

UCCE & PCCE Integration

We integrate CVP with:

Cisco Unified Contact Center Enterprise (UCCE)
Cisco Packaged Contact Center Enterprise (PCCE)

This enables:

Intelligent call routing
Script coordination between IVR and agents
Data-driven routing decisions

CRM & Backend System Integration

Our IVR solutions integrate with:

CRM platforms
Customer databases
Billing and account systems

Using REST and SOAP APIs, we enable real-time data retrieval and validation during IVR interactions.

API-Based IVR Integrations

We support:

Secure API authentication
Data normalization
Error handling and fallback logic

This ensures reliable IVR behavior even when backend systems experience latency.

AI Powered Conversational IVR and Virtual Agents with Cisco CVP

Modern Cisco CVP implementations increasingly leverage AI powered conversational IVR capabilities, often referred to in the Cisco ecosystem as Virtual Agent Voice (VAV).

These solutions extend traditional IVR functionality by enabling natural language conversations, allowing callers to speak freely instead of navigating rigid menu trees.

Conversational Self Service with NLP & NLU

AI-powered CVP IVRs use Natural Language Processing (NLP) and Natural Language Understanding (NLU) to interpret full sentences and conversational inputs. This allows customers to:

Describe their issue in their own words
Avoid complex menu navigation
Reach the correct service or resolution faster

Intelligent Intent Detection

AI models accurately identify caller intent, even when requests are phrased differently. This improves routing accuracy and significantly reduces call transfers and misroutes.

Automated Task Resolution

AI-enabled IVRs can resolve routine requests end to end, including:

Account and balance inquiries
Appointment scheduling
Order status and tracking
Secure transactional workflows

This reduces dependency on live agents for repetitive interactions.

Reduced Agent Workload & Operational Efficiency

By handling common call types within the IVR, AI powered CVP solutions:

Lower overall call handling costs
Reduce agent workload
Improve service levels for complex customer issues

Contextual Hand-Off to Live Agents

When escalation is required, the AI system seamlessly passes:

Caller intent
Collected inputs
Interaction history

to the agent desktop, enabling a smooth IVR-to-agent transition without forcing customers to repeat information.

24/7 Availability & Continuous Optimization

AI virtual agents provide round the clock availability, meeting modern customer expectations for instant support. Machine learning models continuously improve by learning from interactions, increasing accuracy and effectiveness without constant manual updates.

Cisco CVP Customization, Optimization & Upgrades

For existing Cisco CVP environments, we provide:

IVR performance optimization
Call containment improvement
CVP reporting and log analysis
Application refactoring and modernization

We also support Cisco CVP upgrades and migrations, ensuring compatibility with newer platform versions while minimizing downtime.

Use Cases & Industry Applications

Our Cisco CVP IVR solutions are used across multiple industries, including:

Banking and Financial Services account inquiries, authentication, transaction automation
Telecommunications service requests, outage handling, subscriber support
Healthcare appointment scheduling, information access
Government citizen service automation
Utilities billing and payment IVR systems

Each solution is tailored to industry-specific compliance and operational requirements.

Engagement Models

We offer flexible engagement options, including:

Cisco CVP IVR development projects
CVP deployment and go-live support
CVP optimization and managed services
Consulting and architecture reviews

Why Choose Us for Cisco CVP IVR Services?

Deep expertise in Cisco CVP and enterprise contact center platforms
Experience delivering mission-critical IVR systems
Strong focus on scalability, security, and reliability
Proven methodologies for production-grade deployments

We approach IVR development as an engineering discipline, not just application scripting.

Managed Service

24/7 support

Dedicated Customer
Success Manager

Training Portal

FAQs

Yes. We support migration from legacy IVR systems to Cisco CVP with minimal disruption.

Yes. Cisco CVP is designed for high volume, mission-critical environments requiring redundancy and scalability.

Cisco CVP integrates with UCCE through routing scripts, enabling intelligent call routing and seamless IVR to agent handoff.

Cisco CVP IVR is an enterprise IVR platform that delivers centralized, scalable, and speech enabled self-service applications for large contact centers.

To make requests for further information, contact us

Contact Number

+1 (512) 325 7637
Our Mail

[email protected]
Our Location

5900 BALCONES DR STE 100 AUSTIN TX 78731-4298, UNITED STATES

Leave us message

How May We Help You!

+1 (512) 325 7637
[email protected]
5900 BALCONES DR STE 100 AUSTIN TX 78731-4298, UNITED STATES

Cisco CVP IVR Development and Deployment Services

What Is Cisco Customer Voice Portal (CVP)?