Intelligent Communications Manager – AI Hybrid Chat Solution

Maaz Technologies is your trusted partner in delivering cutting-edge AI-powered chat solutions that transform customer engagement. We understand that in today’s fast-paced digital landscape, exceptional customer support and seamless interactions are essential for your business’s success. That’s why we offer AI Hybrid Chat Solutions that bring together the best of human expertise and artificial intelligence.

Intelligent Communications Manager ICM is an ai hybrid chat solution that encompasses multiple chat platforms like webchat, Facebook, WhatsApp, SMS gateway, and Mobile Appratings to your preferred AI Chabot like Google Dialogflow, IBM Watson and Microsoft Azure BOT to customer’s preferred front end Like CRM( Salesforce, Microsoft Dynamics, SAP and Oracle) or Cisco Contact Center Finesse of UCCX or UCCE etc.

An AI Hybrid Chat Solution is a communication and customer support tool that combines both artificial intelligence (AI) and human interaction to provide efficient and effective support to customers or users. This type of solution is typically used for handling inquiries, providing assistance, or engaging in conversations with users through various messaging channels, websites, or applications.

 – ICM solution can work with chatbot or without.

 – Chatbots can be a primary chat participant or can act as an agent as per requirement

 – Provides response to reviews on mobile apps directly through agent(Andriod only)

 – Correlates same customer’s multiple chat instances from different channels.

 – ICM Solution can integrate with Cisco Contact Center Express and Enterprise and uses same
contact center agents for routing chat requests while Cisco CC routes them voice calls.

 – ICM allows customer identification from on chat arrival and chat events in CRM for reporting.

 – ICM Solution can integrate with Cisco Contact Center Express and Enterprise

and uses same contact center agents for routing chat requests while Cisco CC routes them voice calls.

Here are key components and features typically associated our AI Hybrid Chat Solutions:

1. AI-Powered Chatbots:

These solutions often include AI chatbots that can handle routine and repetitive tasks, answer frequently asked questions, and assist with basic inquiries. These chatbots use natural language processing (NLP) and machine learning algorithms to understand and respond to user messages.

2. Multichannel Support:

These solutions typically support multiple communication channels, such as website chat, mobile apps, SMS, social media, and email, allowing users to reach out through their preferred platform.

3. Personalization:

AI technologies enable these chat solutions to offer personalized responses and recommendations based on user data and behavior, improving the user experience.

4. Analytics and Reporting:

AI Hybrid Chat Solutions often provide analytics and reporting tools that help businesses track chat performance, gather insights into user behavior, and make data-driven decisions to improve customer support processes.

5. Integration Capabilities:

They can integrate with existing CRM systems, databases, and other business applications to access customer data and provide more contextual and relevant assistance.

6.  Continuous Learning:

AI-powered chatbots can continuously learn from interactions, improving their ability to handle a broader range of queries and provide more accurate responses over time.

7.  Security and Compliance:

Ensuring data privacy and compliance with regulations is crucial. AI Hybrid Chat Solutions often come with security features and data protection measures.

8.  Customization:

Businesses can often customize the chatbot’s behavior, appearance, and integration to align with their brand and specific customer needs.