Who We Are
Maaz Technologies was founded in 2020 and is headquartered in Karachi, Pakistan. We are an enterprise IT solutions provider built around one core discipline: engineering Cisco and Amazon Contact Center environments including Unified Contact Center Enterprise (UCCE), UCCX, PCCE, Webex and Amazon connect Contact Center and integrating them directly with the CRM and cloud platforms enterprises already run on, including Salesforce, Microsoft Dynamics 365, Servicenow, Zendesk, and Google Cloud.
We are not a generalist software agency that added “contact center” to a long services list. It is the discipline the company was built around, and every adjacent capability CRM integration, AI voice and speech analytics, cloud deployment extends outward from that core, engineered for organizations with complex, multi platform environments rather than single tool deployments.
Our Partners
What Makes Our Approach Different
Most vendors in the Cisco Contact Center ecosystem fall into one of two categories: platform specific tooling providers who build add ons for a single contact center system, or broad systems integrators who treat contact center work as one line item among many unrelated services.Maaz Technologies works differently. We operate across the full stack a modern enterprise contact center depends on the Cisco and Amazon connect platform layer, the CRM/data layer (Salesforce, Dynamics 365, ServiceNow and Zendesk), and the AI/automation layer (speech analytics, voice agents) as a single integrated engineering discipline, not three separate vendor relationships. For enterprises running Cisco or Amazon connect Contact Center alongside Salesforce, Dynamics 365, zendesk, servicenow that means one accountable partner instead of three vendors pointing at each other when an integration breaks.
| Platform-Specific Tooling Providers | Broad Systems Integrators | Maaz Technologies | |
|---|---|---|---|
| Focus | Single contact center platform | Wide services list, contact center is one item | Cisco Contact Center + CRM + AI as one discipline |
| Depth | Deep on one platform, shallow on integration | Broad, shallow on contact center specifics | Deep on both the platform and the integration layer |
| Accountability | You manage multiple vendors | You manage multiple vendors | One accountable partner across the stack |
Partner Accreditations
Maaz Technologies holds the following partner program accreditations:• Cisco Select Developer Partner: recognizing ISV solutions built and tightly integrated with Cisco's platform technologies.
• Cisco Webex Specialist Partner: achieved via the CWCCE Fast Track Exam (Cisco Webex Contact Center Expert route) covering pre and post sale delivery of Webex Contact Center.
• Cisco ATP Unified Contact Center Enterprise Specialist Partner: held under our Unified Contact Center Enterprise Authorization covering architecture, deployment, and configuration of enterprise grade UCCE, PCCE environments.
• Salesforce ISV and Consulting Partner: reflected in our published integration on Salesforce AppExchange.
• Microsoft ISV Partner: reflected in our published integration on Microsoft Marketplace.
• Zendesk ISV Partner: reflected in our published integration on the Zendesk Marketplace, Smart AmazonConnect Contact Centre, which connects Amazon Connect voice interactions directly into Zendesk Support.
• NVIDIA Inception Program
Technology Partners & Marketplace
Our engineering is validated through direct, published listings on the platforms our clients already run:
- AWS Marketplace → Maaz Technologies seller profile.
- Salesforce AppExchange → published CRM Contact Center integration.
- Microsoft Marketplace → published CTI integration for Microsoft Dynamics 365.
- Zendesk Marketplace → SmartConnect, our published Cisco Contact Center integration for Zendesk, available for teams seeking faster, self-service deployment alongside our fully custom enterprise integration engagements.
Industries We Work With
Where We Work
Headquartered in Karachi, Pakistan, with office in the United States, and regional partners in New Zealand, Brazil, Australia, Canada and the UAE. Full office details on our Contact page →.
Talk to Us
If you're evaluating a Cisco or Amazon connect Contact Center deployment, CRM integration, or AI-driven CX upgrade, we can walk you through exactly what's involved, no obligation, no sales pressure.
Contact Us →
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