Maaz Technologies SmartConnect works with Native Omnichannel of Dynamics 365 along-with CTI capabilities of AWS Connect. Dynamics 365 SmartConnect CTI for AWS Connect Contact Center is a smart solution that seamlessly connects Dynamics 365 Customer Service CRM with AWS Connect Contact Centre in the most incredible way possible. It unifies agents’ experience into a single user interface. The agents can select from which one to receive requests either calls through CTI or chats through Dynamics
Maaz Technologies works completely with Dynamics 365 to integrate unique capabilities that enable companies to increase productivity, enhance customer experience and make better decisions to grow companies to new heights.