Complete End to End Contact center professional Services with Finesse Gadgets and CRM Integration
Experienced Professional Services team capable to carry out most complex deployments and out of the box Cisco Contact Center customizations and CRM integrations.
Agent to Agent and Supervisor to Agent Chat: Designed for Agents to Agents Chat and Agent to Supervisor Chat right from Finesse Desktop with complete marked history details.
The capability for the agent to send SMS messages during and after the call with required customer details.
An agent can apply several call wrap codes customized for every specific customer needs along-with capability to mark to do’s marked right after the call closure.(In progress)
Provides Finesse Agents to do search names & numbers from the corporate directory embedded right into Finesse Client.(In progress)
Provides the capability to integrate with any CRM for call control capabilities, which includes call transfer/conference, agent and supervisor can work within customer CRM interface with functional Agent Desktop.
Analyzing End Customer Business needs in detail.
Designing the contact center solution (UCCX or UCCE) according to requirements.
Testing the desired requirements in UCCX or UCCE Sandbox before Implementation.
Complete Execution of contact center solution with anticipated Business needs.
Office #1504, Ceasor Tower, Main Shahrah-e-Faisal Karachi.
Phone: +92 348 2004044
Suite#400, 901 King Street West.
Toronto, Ontario. M5V 3H5
Phone: +1(226) 7879474
Office No. F- 107 Mohammed Ahmed Al Wajdi Building, Khalid Bin Waleed Street, Dubai, UAE.
Phone: +971 4 457 6676
Office No.349 AlSanabil Center, BaladiyahStreet, Jeddah, KSA.
Phone: +966 12 6612 688