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Maaz Technologies

Cisco Contact Center Experts

Complete End to End Contact center professional Services with Finesse Gadgets and CRM Integration

Experienced Professional Services team capable to carry out most complex deployments and out of the box Cisco Contact Center customizations and CRM integrations.

Finesse Gadgets

 

Finesse Agent Chat Gadget

Agent to Agent and Supervisor to Agent Chat: Designed for Agents to Agents Chat and Agent to Supervisor Chat right from Finesse Desktop with complete marked history details.

Finesse Agent SMS messaging Gadget

The capability for the agent to send SMS messages during and after the call with required customer details.

Call Closure and call labelling Gadget

An agent can apply several call wrap codes customized for every specific customer needs along-with capability to mark to do’s marked right after the call closure.(In progress)

Finesse Agent Phone Diary

Provides Finesse Agents to do search names & numbers from the corporate directory embedded right into Finesse Client.(In progress)

Our Skills, Talents &

Expertise

We have expertise in Cisco Contact Center Express Solutions providing professional services of UCCX complete installation, deployment, IVR configuration, CRM integration and customized Agent Gadgets.

Contact Center Professional Services 0
Gadget Customization 0
CRM Integration 0

Cisco IoT

With Cisco IoT Maaz Technologies can help you connect all the sensors and IoT Edge devices to get the business
value from your IoT Data and build the application tailor made for you. With Cisco IoT we can selectively
move your data to custom built applications to drive your business needs adding compute
power anywhere in the network from edge to cloud.
 

CRM Integration

Salesforce CRM Integration with Cisco Contact Center.

  • Our integration with SalesForce CRM allows contact center agents to access SalesForce CRM right from Cisco Finesse agent desktop.
  • Agents can create new contacts, check contact details, view previous activities related to the contact, create new activities without having to leave the Finesse desktop agent.
  • Agents can search for leads, customers and accounts from Salesforce by typing in the name.
  • They can call their customers from Finesse CRM directory directly with just one click.

CTI toolbar kit – Integration of Cisco Finesse agent call controls with any customer CRM.

Provides the capability to integrate with any CRM for call control capabilities, which includes call transfer/conference, agent and supervisor can work within customer CRM interface with functional Agent Desktop.


How We Do What We Do

Maaz Technologies Design and Test Methodologies

Sketch

Analyzing End Customer Business needs in detail.

Design

Designing the contact center solution (UCCX or UCCE) according to requirements.

Test

Testing the desired requirements in UCCX or UCCE Sandbox before Implementation.

Develop

Complete Execution of contact center solution with anticipated Business needs.

Customized Reporting

Dashboard and Wallboards

Wall Board and dashboard customization according to Customer desires with prebuild reporting tools providing real-time and historical data mapping as desired, giving supervisors and administrators ease of use.

Contact Us


Name
Email
Subject
Message

Pakistan Office:

Office #1504, Ceasor Tower, Main Shahrah-e-Faisal Karachi.
Email: sales@maaztechnologies.com
Phone: +92 348 2004044

Canada Office:

Suite#400, 901 King Street West.
Toronto, Ontario. M5V 3H5
Email: sales@maaztechnologies.com
Phone: +1(226) 7879474

Middle-East Partner:

Office No. F- 107 Mohammed Ahmed Al Wajdi Building, Khalid Bin Waleed Street, Dubai, UAE.
Email: sales@maaztechnologies.com
Phone: +971 4 457 6676

Office No.349 AlSanabil Center, BaladiyahStreet, Jeddah, KSA.
Email: sales@maaztechnologies.com
Phone: +966 12 6612 688


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