Finesse Agent Chat Gadget
Agent-to-Agent and Supervisor-to-Agent chat: Designed for Agents-to-Agents Chat and Agent-to-Supervisor Chat right from Finesse Desktop with complete marked history details.
Video of Maaz Technologies Cisco Finesse Agent Chat Gadget
Finesse Agent SMS Messaging Gadget
Agent-to-Agent and Supervisor-to-Agent Chat: Designed for Agents-to-Agents chat and Agent-to-Supervisor chat right from Finesse Desktop with complete marked history details.
Call Closure And Call Labelling Gadget
An agent can apply several call wrap codes customized for every specific customer need.
Finesse Agent Phone Diary
Finesse Agents Phone Diary enables name and number searches via the corporate directory embedded right into Finesse Client.
Get Cisco Finesse Gadgets for Your Contact Center
Why choose Maaz Technologies Finesse Gadgets:
- Easy agent-to-agent chat and messaging
- Smart call wrap-up and labeling tools
- Built-in corporate phone directory
- Works directly in your Finesse interface
- Proven results for contact centers worldwide
Ready to boost your agent productivity? Contact us today!
Our Finesse gadgets help your contact center agents work smarter and faster. Get SMS messaging, agent chat, call labeling, and phone directory tools built right into your Finesse desktop.
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Frequently Asked Questions
Cisco Finesse gadgets are lightweight, web-based applications embedded directly into the Cisco Finesse agent desktop layout using OpenSocial XML containers and JavaScript. They extend agent functionality such as adding chat, call labeling, or CRM lookups without requiring agents to switch between separate browser tabs.
Yes. Maaz Technologies Cisco Finesse gadgets support Cisco Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), Packaged CCE (PCCE), and Webex Contact Center environments running Cisco Finesse 11.x through 15.x.
The SMS gadget allows agents to send text updates, links, or follow-up details directly to a customer’s mobile number during or after an active call using integrated SMS gateways like Twilio or corporate SMS APIs.
Yes. In addition to standalone gadgets, Maaz Technologies provides full CTI integration options to connect Cisco Finesse with platforms like Microsoft Dynamics 365, Salesforce, ServiceNow, and Zendesk via the Channel Integration Framework (CIF).
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