Contact Center Services: Cisco UCCX, CVP IVR & Amazon Connect Experts

Maaz Technologies is a Cisco- and AWS-certified systems integrator delivering contact center consulting, deployment, and CRM integration services for Cisco UCCX, UCCE, CVP IVR, and Amazon Connect. For over 15 years we’ve built and supported contact center environments for banks, telecom providers, and enterprise IT teams worldwide. Explore our core services below, or contact us for a free architecture consultation.

Maaz Technologies offers complete end-to-end contact center professional Services with Finesse Gadgets and CRM Integration.

Our experienced professional services team carries out complex deployments and out-of-the-box Cisco Contact Center customizations and CRM integrations.

Our Enterprise Contact Center Solutions

At Maaz Technologies, we architect and deploy multi-platform environments tailored to your enterprise infrastructure. Whether you are upgrading legacy systems or migrating to the cloud, we provide industry-leading Cisco UCCX and UCCE deployment and custom Cisco CVP IVR development, alongside expert Amazon Connect implementation services to ensure your customer experience is seamless and scalable.

To truly unify your customer data and agent workflows, we specialize in advanced integrations. We empower your agents with Salesforce AI omnichannel integration and provide deep, data-driven insights through our proprietary AI speech analytics for contact centers. For organizations relying on Microsoft or ITIL frameworks, our custom-built Dynamics 365 integration for Cisco and our ServiceNow Cisco CTI connector bridge the gap between your CRM, ticketing, and telephony systems. Finally, to meet modern consumer demands, we help you transform global communication by enabling WhatsApp calling with Cisco and Amazon Connect.

Our Comprehensive Contact Center Services include:

Omni-Channel Experience

Seamlessly engage with customers across various channels, from phone calls to social media, ensuring consistent and exceptional interactions.

AI Powered Solutions

Harness the potential of artificial intelligence for enhanced customer interactions, predictive analytics, and personalized experiences.

Workforce Optimization

Optimize agent scheduling, training, and performance management to ensure your team is empowered to deliver outstanding service.

Analytics and Insights

Leverage data-driven insights to understand customer behaviors, preferences, and pain points, driving informed business decisions.

Cloud Contact Center

Move your contact center to the cloud for scalability, flexibility, and cost savings, enabling seamless customer interactions from anywhere.

We support these solutions through a range of tools including;

Explore our Cisco CVP IVR development and deployment services → Cisco CVP IVR Development and Deployment Services

Finesse Agent Chat Gadget

Cisco Finesse AI Omnichannel Chat Solution

Agent-to-agent and supervisor chat, built into Finesse Desktop. Explore the Cisco Finesse AI Omnichannel Chat Solution.

Finesse Agent SMS messaging Gadget

SMS messaging built into the Finesse desktop, with customizable wrap codes and post-call to-dos. See all Finesse Gadgets.

Call Closure And Call Labelling Gadget

Custom call-wrap codes and post-call to-do labeling, built into the Finesse desktop. See all Finesse Gadgets.

Finesse Agent Phone Diary

Corporate directory search, embedded directly in the Finesse Client. See all Finesse Gadgets.

CRM Integration

Salesforce CRM Integration with Cisco Contact Center

In today’s business landscape, delivering exceptional customer experiences requires a harmonious blend of cutting-edge technologies. We specialize in seamlessly integrating Salesforce CRM with Cisco Contact Center solutions, creating a powerful synergy that amplifies customer engagement and business success.

Our integration with Salesforce CRM allows contact center agents to access Salesforce CRM right from the Cisco Finesse agent desktop which enables a range of benefits:

Agents can create new contacts, check contact details, view previous activities related to the contact, and create new activities without having to leave the Finesse desktop agent.

Agents can search for leads, customers and accounts from Salesforce

One Click calling to customers from the Finesse CRM directory.

Customized Reporting

Dashboard and Wallboards

Wallboard and dashboard customization with prebuilt reporting tools, providing real-time and historical data mapping as desired, giving supervisors and administrators ease of use.