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Contact Center Services

Contact Center Experts

In today’s interconnected world, the customer experience is the cornerstone of business success. We are Contact Center Experts dedicated to revolutionizing the way businesses engage with their customers. With our profound knowledge and advanced solutions, we’re here to guide you towards customer-centric excellence.

 

Maaz Technologies offers complete end-to-end contact center professional Services with Finesse Gadgets and CRM Integration.

 

Our experienced professional services team carries out complex deployments and out-of-the-box Cisco Contact Center customisations and CRM integrations.

Our Comprehensive Contact Center Services include;

 

  • Omni-Channel Experience: Seamlessly engage with customers across various channels, from phone calls to social media, ensuring consistent and exceptional interactions.
  • AI-Powered Solutions: Harness the potential of artificial intelligence for enhanced customer interactions, predictive analytics, and personalized experiences.
  • Workforce Optimization: Optimize agent scheduling, training, and performance management to ensure your team is empowered to deliver outstanding service.
  • Analytics and Insights: Leverage data-driven insights to understand customer behaviors, preferences, and pain points, driving informed business decisions.
  • Cloud Contact Center: Move your contact center to the cloud for scalability, flexibility, and cost savings, enabling seamless customer interactions from anywhere.

 

We support these solutions through a range of tools including;

Finesse Agent Chat Gadget

Finesse Agent Chat Gadget

Agent-to-Agent and Supervisor-to-Agent Chat right from Finesse Desktop with complete marked history details.

Finesse Agent SMS messaging Gadget

An agent can apply several call wrap codes customised for every specific customer's needs along with the capability to mark to-dos marked right after the call closure.

Call Closure And Call Labelling Gadget

An agent can apply several call wrap codes customised for every specific customer's needs along with the capability to mark to-dos marked right after the call closure.

Finesse Agent Phone Diary

Enables Finesse agents to search names and numbers from the corporate directory embedded right into Finesse Client.

CRM Integration

Salesforce CRM Integration with Cisco Contact Center

 

In today’s business landscape, delivering exceptional customer experiences requires a harmonious blend of cutting-edge technologies. We specialize in seamlessly integrating Salesforce CRM with Cisco Contact Center solutions, creating a powerful synergy that amplifies customer engagement and business success.

 

Our integration with Salesforce CRM allows contact center agents to access Salesforce CRM right from the Cisco Finesse agent desktop which enables a range of benefits:

 

  • Agents can create new contacts, check contact details, view previous activities related to the contact, and create new activities without having to leave the Finesse desktop agent.

 

  • Agents can search for leads, customers and accounts from Salesforce

 

  • One Click calling to customers from the Finesse CRM directory.

Customised Reporting

Dashboard and Wallboards

 

Wallboard and dashboard customisation with prebuilt reporting tools, providing real-time and historical data mapping as desired, giving supervisors and administrators ease of use.