Salesforce SmartConnect For Cisco Contact Center

Interactive High-Performance Salesforce SmartConnect for Cisco Contact Centre is a solution that seamlessly connects Salesforce CRM with Cisco Contact Centre in the most incredible way possible. It unifies agents’ experience into a single user interface making customer interactions efficient and thus, resulting in higher revenues.

Maaz SmartConnect for Cisco Contact Center is powerful connector which streamlines contact handling by unifying all contact channels for the agents. This makes the entire process efficient as the agent spends less time in switching between applications and can focus more on providing resolution to customers.

Maaz Technologies works with Salesforce to integrate unique capabilities enabling companies to increase productivity and enhance customer experience.

Maaz SmartConnect Helps in improving customer experience as it immediately recognizes inbound/outbound callers that reduces average handle time (AHT).

Maaz SmartConnect Increases productivity by intelligently switching between omni-channels and cisco connectors. Few other features that are worth mentioning are: AI NLP Omnichannel Chat, converses in 40+ languages, Advanced Reporting and Analytics, automatic call logging, dynamic customer search, OneClick to call instantly, call transfer support and custom cases support.

Compatibility

• SmartConnect supports UCCX Salesforce integration with version 11.x and above
• SmartConnect supports UCCE Salesforce integration with version 11.x and above. It also supports PCCE version 11.x and above

Maaz Technologies Saleforce CRM integration

Benefits

-Smooth call transfers and conference call is also available with other agents and supervisors.

-OneClick solution for agents to call a phone number by a single click once connected to CRM either from CRM and search console.

-AI NLP Omni-channel chat solution includes: Webchat, email, SMS, Facebook, Twitter, mobile and WhatsApp.

-Replace screen switching with instinctual interface.

-Make the call-handling process efficient by identifying callers, displaying their information in automatic screen pops and routing them to the right agents.

-Matching callers instantly with existing records and searching them when required dynamically.

-Advance Analytics and Reporting.

Features

• Call Wrap-up Reasons
• Complete Telephony Functions
• Automatic Call Logging
• Agent State Control
• Click To Dial
• Team Visibility
• Call Transfer/Conference
• Supervisor Controls
• Omnichannel Integration