Make Customer Communication Simple, Secure, and Personal

Today’s customers expect fast and seamless interactions with your business. With WebRTC Video Calling for Cisco Contact Center, you can offer secure, high-quality voice, video, and screen-sharing capabilities without requiring customers or agents to install any software. All they need is a WebRTC-compatible browser.

What Problems Does It Solve?

1. Complicated Customer Interactions

• No more frustrating back-and-forth explanations over the phone. Customers can share their screens, making problem-solving easier and faster.

2. Limited Communication Options

• Traditional voice-only support limits engagement. With video and screen-sharing, your agents can provide a more personal and impactful experience.

3. Inefficiency in Handling Queries

• Customers can identify themselves automatically through cookies, saving agents time and ensuring smooth interactions.

Key Features of WebRTC Video Calling for Cisco Contact Center

1. Browser-Based Voice and Video Calls

• Enable high-definition voice and video sessions directly from a browser. No plugins or installations are required.

2. Screen Sharing Made Easy

• Customers can securely share their screens with agents, helping resolve issues faster and with better clarity.

3. Integration with Cisco Contact Center

• Compatible with Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE), and other platforms.

4. Seamless Agent Support

• Agents can initiate or join video sessions using their existing SIP phones or WebRTC clients.

5. Customer Data Integration

• Automatically collect customer data from your website and transfer it to the contact center as call-attached data, ensuring agents have all the context they need.

6. Flexible Deployment Options

• Deploy using on-premises or public ICE (Interactive Connectivity Establishment) servers for secure and efficient connections.

How It Works

1. Customer Engagement

Customers can start a video or voice session from your website, mobile app, or kiosk.

2. Agent Connection

The WebRTC solution transfers the call and relevant customer data to the agent.

3. Enhanced Communication

During the call, customers can share their screen, allowing agents to guide them with precision.

4. Real-Time Insights

All interactions are captured and stored, providing valuable data for future analysis.

Benefits of WebRTC Video Calling for Your Business

• Personalized Customer Experiences: Build trust and strengthen relationships with HD video and face-to-face interactions.
• Improved Efficiency: Resolve issues faster with screen-sharing and real-time data transfer.
• Seamless Integration: Easily embed the solution into your website or app with a single line of code.
• No Additional Software Needed: All interactions happen through a browser, keeping it simple for customers and agents.

Why Choose Maaz Technologies?

At Maaz Technologies, we combine cutting-edge technology with user-friendly solutions. With our WebRTC Video Calling for Cisco Contact Center, you can elevate your customer support to the next level, creating memorable experiences while improving operational efficiency.

Get Started Today!

Take the next step in transforming your customer interactions.

• Learn More: Discover the full capabilities of our WebRTC Video Calling solution. (Link)
• Request a Demo: See it in action with a live demonstration. (Link)
• Contact Us: Let’s discuss how we can help your business succeed. (Link)