FAQs

Cisco Contact Center’s video call feature supports multiple devices, including desktops, laptops, tablets, and smartphones. It works seamlessly across Windows, macOS, iOS, and Android, ensuring a smooth experience for both agents and customers.

Yes, the video call feature is secure and compliant. It uses end-to-end encryption to protect customer data and ensures compliance with industry standards. With secure access controls and encrypted communication, businesses can provide safe and confidential support to their customers.

Yes, video calls are highly effective for technical support. They allow agents to visually guide customers through troubleshooting steps, diagnose issues faster, and provide real-time solutions. Features like screen sharing and multi-device compatibility further enhance the support experience, making problem resolution more efficient.

Video call integration with Cisco Contact Center enables seamless face-to-face communication between customers and support agents. It connects directly within the contact center platform, allowing agents to initiate video calls, share screens, and provide real-time assistance. The integration enhances customer interactions, reduces resolution time, and improves overall service quality.