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Zendesk Amazon Connect Integration Can Boost Your Efficiency
Streamline your support operations and reduce resolution time by bringing all customer interactions into one place. Our Amazon Connect CTI adapter bridges Zendesk and Amazon Connect, offering a seamless agent experience.
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Bring Voice and Support Tickets Together Seamlessly
Integrate your voice channels with Zendesk to create a unified view of every customer. With Zendesk CTI and Amazon CTI, agents no longer need to switch between tools to manage calls and support tickets.
Click-to-Call Inside Zendesk
Agents can initiate outbound calls directly from the Zendesk interface with one click, saving time and simplifying workflows.
Automatic Ticket Creation from Calls
Every incoming or outgoing call generates a Zendesk ticket automatically, so no interaction goes undocumented.
Customer Info Screen Pop-Ups
Use real-time screen pops to view customer details as the phone rings. Agents get instant context, improving the quality of conversations.
Live Call Logging and History
Track all calls with timestamps, durations, and recordings. Amazon Connect Zendesk integration ensures that your records are accurate and accessible.
Agent and Call Performance Metrics
Gain insights into team performance with metrics like call volume, resolution time, and customer satisfaction—right within Zendesk.
Deliver Better Support with Smart Telephony Integration
Leverage Amazon Connect CTI to create a more responsive and intelligent support experience. Our solution turns complex workflows into simple, automated actions that help your agents focus on what matters—your customers.
Empower Your Support Team with a Unified Platform
Bring your entire support ecosystem into one place. With Zendesk Amazon Connect, your team handles voice, chat, and tickets from a single dashboard—boosting efficiency and collaboration.
Why Choose Us?
We specialize in building reliable, scalable integrations between Amazon Connect and Zendesk that align with your business goals.
Proven Experience in Amazon Connect and Zendesk
With deep expertise in both platforms, we ensure seamless integration that unlocks the full power of Amazon CTI within your Zendesk environment.
Custom Solutions to Match Your Workflow
Every business is unique. That’s why we offer tailored solutions, from custom call flows to advanced automation, built around your support processes.
Reliable Support Before and After Integration
From planning to deployment and beyond, our team is here to support you. We ensure your Zendesk Amazon Connect CTI integration runs smoothly every step of the way.
Get Started with Zendesk Amazon Connect CTI Integration Today
Transform your customer support experience with our powerful integration. Whether you need help with setup, training, or scaling your operation, we’re ready to help.
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Managed Service
24/7 support
Dedicated Customer
Success Manager
Training Portal
FAQs
Yes. You can record calls, access recordings via Zendesk, and generate detailed reports on agent performance and call outcomes.
Most integrations are completed within 1–3 weeks, depending on your requirements and complexity of setup.
Absolutely. We offer flexible customization for call routing, ticket tagging, escalation rules, and more to fit your unique support workflow.
It unifies call and ticket data, automated workflows, and gives agents instant access to customer information—helping resolve issues faster and improving satisfaction.
It’s a solution that integrates Amazon Connect with Zendesk via a CTI adapter, enabling call handling, ticket creation, and agent tools directly within Zendesk.
To make requests for further information, contact us
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Contact Number
+1 (512) 325 7637
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Our Mail
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Our Location
5900 BALCONES DR STE 100 AUSTIN TX 78731-4298, UNITED STATES
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Maaz Technologies is an Enterprise IT Solutions Provider serving Local, Regional, and Global Customers with Integrated Enterprise Solutions and Services tailored to improve Business Performance.