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ServiceNow Amazon Connect Integration Can Streamline Your Workflow
When you connect Amazon Connect with ServiceNow, everything works better together. Your contact center and support system become one seamless platform.
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Combine Voice and ServiceNow for a Unified Support Experience
By integrating voice features into ServiceNow, your agents save time and improve response quality. Here’s how:
Click-to-Dial from ServiceNow Interface
Agents can make calls directly from within ServiceNow. One click, and they’re connected—no switching between tools.
Automatic Incident and Case Creation
Incoming calls can automatically create tickets or cases in ServiceNow. No more manual entry—just faster service.
Caller Info Screen Pop for Agents
When someone calls, the agent sees who it is, along with their history and open issues. This helps deliver quick, personal support.
Real-Time Call Logging and Notes
All call activity, including notes and duration, is saved instantly. Your team stays organized and records stay accurate.
Call Analytics and Agent Performance Tracking
Track call volume, wait times, agent performance, and more—all inside your ServiceNow CTI dashboard.
Enhance Efficiency with Amazon CTI and ServiceNow
Want to speed up your IT and support processes? With Amazon CTI and ServiceNow, your team gets the tools they need to respond quickly and work smarter.
Empower IT and Support Teams with Seamless CTI Integration
Support and IT agents can handle everything—from calls to case tracking—in one place. This makes their job easier and helps your team deliver top-notch service.
Why Choose Us?
We’re experts in CTI integration with ServiceNow and Amazon Connect. Here’s what makes us the right choice:
Expertise in Amazon Connect and ServiceNow CTI
Our team knows both platforms inside and out. We’ll set up a smooth, reliable integration that fits your needs.
Custom CTI Solutions Tailored to Your Business Needs
We don’t believe in one-size-fits-all. Our CTI solutions are designed to match your workflow, goals, and customer service style.
Dedicated Support and Ongoing Optimization
We don’t just set it up—we stay with you. From launch to long-term support, we help you get the most from your Amazon Connect ServiceNow integration.
Get Started with Amazon Connect ServiceNow Integration Today
Ready to improve your contact center? Let us help you bring voice and support together with Amazon Connect and ServiceNow. Our team will guide you every step of the way.
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Managed Service
24/7 support
Dedicated Customer
Success Manager
Training Portal
FAQs
Definitely. With Amazon Connect ServiceNow integration, you get automatic call logging, screen pop-ups with caller info, and detailed reports on team performance.
Yes! You can adjust how calls are routed, how tickets are created, and what agents see when a call comes in. We help you build a workflow that fits your team.
Amazon CTI links directly with ServiceNow, giving you tools like click-to-call, screen pop, call tracking, and automated ticket creation.
It’s a way to connect Amazon Connect (a cloud-based phone system) with ServiceNow. This integration lets your team handle calls and support tickets all from one screen.
To make requests for further information, contact us
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Contact Number
+1 (512) 325 7637
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Our Mail
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Our Location
5900 BALCONES DR STE 100 AUSTIN TX 78731-4298, UNITED STATES
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Maaz Technologies is an Enterprise IT Solutions Provider serving Local, Regional, and Global Customers with Integrated Enterprise Solutions and Services tailored to improve Business Performance.