Amazon Connect Integration Services for Enterprise CRMs & Systems
A contact center that doesn’t talk to your other systems creates data silos and agent friction: toggling between tabs, logging calls by hand, missing customer context. We integrate Amazon Connect with the systems your team already runs on, using custom CTI connectors and smart tools. This is the hub for that work, and each of our deepest integrations has its own dedicated page.
Four productized CTI connectors, each with a dedicated page
Our deepest integrations are built, maintained, and documented as products. Explore any of them:
Our Partners
HubSpot & other CRMs, through custom APIs
Amazon Connect can integrate with your existing CRM, including HubSpot and other platforms, through custom APIs and third-party connectors. That keeps customer data in sync so agents see the right information in real time. Unlike the four productized connectors, these are scoped as custom work, built around what each platform's API exposes and what your team needs surfaced during a call. These bespoke builds fall under our Amazon Connect custom development work.
HubSpot and other CRMs via custom API integration
Real-time data synchronization during the call
Click-to-dial, screen pop, and automatic call logging
Scoped to each system's API and your team's workflow
Add WhatsApp as a customer channel
We connect WhatsApp to Amazon Connect, including WhatsApp voice calling, so conversations customers start on WhatsApp are handled in the same agent workspace as your voice, chat, and email contacts. Customers reach you on the channel they already use, and agents keep every interaction in one place.
WhatsApp messaging inside the Amazon Connect agent workspace
WhatsApp voice calling supported
One unified view across voice, chat, email, and WhatsApp
The engine behind every integration
Lambda and API-based integrations
Contact flows invoke AWS Lambda to pull a record, trigger a workflow, or write data back in real time, without the caller leaving the flow. We build and secure these functions and the API and webhook patterns around them.
Push, pull & bidirectional sync
Data flows match how each team uses each system: read-only lookups where that is all that is needed, full two-way sync where records must stay consistent across systems.
Automation workflows
Case creation, ticket sync, and escalation triggers fire automatically off contact events, so routine post-call work happens without an agent doing it by hand.
Built to stay up when a connected system goes down
Integrations are built with error handling and middleware resilience in mind, so a downstream outage in one connected system does not break contact-flow execution. Authentication and data handling follow the security practices already governing your connected systems.
How an integration project runs
Every integration follows the same disciplined path, scoped to the systems you're connecting. If you are standing up Amazon Connect for the first time, see our Amazon Connect deployment process.
Discovery & API scoping
We map which systems you're connecting and what each API actually exposes, so scope is clear before we build.
Build & secure
We build the connectors, Lambda functions, and webhooks, with authentication and error handling baked in.
Sandbox testing
Every data flow is validated in a sandbox before it touches production, so nothing breaks a live call.
Go-live & monitoring
We cut over and watch the integration under real call volume, ready to adjust if anything behaves unexpectedly.
Built for teams that live between systems
Agents losing time toggling between the phone and the CRM on every call.
Contact centers that need customer context on screen the moment a call connects.
Operations adding digital channels like WhatsApp and chat alongside voice.
Businesses on CRMs beyond the big four, including HubSpot and custom systems.
Explore Amazon Connect Services
Where to go next across our Amazon Connect services.
Ready to Connect Amazon Connect to Your Stack?
Get a custom quote scoped to which systems you're integrating and how deep the sync needs to go.
Get a Custom Quote
