Case Studies
Real Cisco Webex, UCCE, and UCCX engineering work delivered for enterprise clients — how we scoped it, built it, and what it does in production. Read the one closest to your environment.
Multi-Room Automation for GSK’s Town Hall Space
One touch panel switches a combined room between town hall, boardroom, and split configurations — no manual system-by-system reconfiguration.
● GSK — Karachi, Pakistan
Mixed Analog and Digital Microphones for Haleon
Two hardware generations of ceiling microphone unified under one macro-driven mode system across three combinable rooms.
● Haleon — Canada
Outbound & Inbound IVR Automation for TPL Trakker
Cisco UCCX automation for non-reporting vehicle follow-up, plus an inbound IVR upgrade integrated directly with TPL’s CRM.
● TPL Trakker — Karachi, Pakistan
External Phonebook Integration for Lumen Technologies
Middleware consolidating six separate, conflicting directory sources into one authoritative phonebook inside Cisco Finesse.
● Lumen Technologies — USA
Agent Performance & Call-Drop Reporting for Bank AL Habib
Cisco UCCX and CUIC reporting that shows call volume agent by agent, plus a custom SQL Server build that flags calls an agent cut short mid-conversation.
● Bank AL Habib — Karachi, Pakistan
Unified Webex Contact Center with Multilingual AI for State Bank of Pakistan
One cloud contact center handling PSTN, WhatsApp voice, and WhatsApp and Facebook chat, with third-party AI covering Urdu, Roman Urdu, and English.
● State Bank of Pakistan — Pakistan
Have a Cisco Collaboration or Contact Center environment that needs to work as one coordinated system instead of several disconnected ones? Tell us about it and we’ll route you to the right specialist.
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