The art of customer service has developed and is evolving with the growth of communication channels. Customer experience is built on the customer journey. Intelligent Communication Manager (ICM) bridges these requirement gaps between organisation and customer through consistent omnichannel experience across many different chat communication channels. A steady and optimal customer experience is what is needed to address the demands of today’s customer
Power Virtual Agents (chatbots)
Human-like natural conversations; understand the context of the chat to have human-like interactions with the customer.
Reduce expenses and increase the profitability of your products and services.
Understands and converses with users in 40+ languages globally.
Visualization and Analytics
Detailed analytics of the solution with several dashboards including channel breakdown, sentiment analysis, agent response, etc.
Intelligent chat routing
Recognizes customer identification from on-chat arrival and correlates previous chat events for the same customer in CRM for reporting.