IVR Automation Solution

IVR Automation Solution with AI (Artificial Intelligence)

ptimised IVR Automation enables complex and nuanced responses (via both keypad input and voice commands) providing the path into your contact center. We can support deploying, queuing and routing solutions, getting the caller to the right place fast and optimising these paths for your business. This should create a better customer experience – improving lifetime customer value, net promoter score (NPS) and many other sales metrics.

Maaz Technologies is a Cisco Solutions Partner with expertise in designing and developing customised and fully Integrated IVR solutions with Cisco Contact Center Solutionsincluding – Unified Contact Center Express UCCX, Unified Contact Center Enterprise UCCE and Webex Contact Center Express and Enterprise.

Whilst IVR is a very effective tool, to maximise the benefits, it must be implemented correctly. Connecting your phone system, databases, applications and your CRM, along with access to your team’s availability and skills, sounds like a daunting task – but it with the support of our specialists you can benefit from the best fit outcomes.