Optimised IVR Automation enables complex and nuanced responses (via both keypad input and voice commands) providing the path into your contact center. We can support deploying, queuing and routing solutions, getting the caller to the right place fast and optimising these paths for your business. This should create a better customer experience – improving lifetime customer value, net promoter score (NPS) and many other sales metrics.
Maaz Technologies is a Cisco Solutions Partner with expertise in designing and developing customised and fully Integrated IVR solutions with Cisco Contact Center Solutionsincluding – Unified Contact Center Express UCCX, Unified Contact Center Enterprise UCCE and Webex Contact Center Express and Enterprise.
