Customized Reporting

Understanding and interpreting the full life cycle of a call is an essential – but complex task- due to the dynamic nature of demand, which is supported by multi-skilled agents through a wide variety of communication channels.

Customised reporting, via both wallboards and dashboards, can help you maximise your contact centre agent’s time. With the help of our specialists that bring more than just time management, we help you to make every minute count.

Our Experties

Maaz Technologies expertise lies in customising and creating dashboard information from IBM Informix database from CUCM, UCCX and UCCE. We enable holistic reporting across the contact center, ranging from the productivity of your agents to the experience of your customers. Reporting capabilities range from- inbound, outbound and IVR handling reports.