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Optimize IT Workflows with Seamless Integration
Seamless integration simplifies IT workflows by automating processes and reducing manual effort. Improve efficiency, enhance system performance, and ensure smooth operations with real-time data syncing..
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Automatic Call Logging
The incoming user is automatically identified and is highlighted to the agent with all the previous details of the Customer.
Click to Dial
Agents can search and click to dial any user directly from CRM and they can also dial and search any customer directly from Maaz SmartConnect console.
Complete Telephony Functions
Complete suite of telephony functions in the Maaz SmartConnect console, including call dialing, Music on hold, Direct Call Transfer, consult Transfer, Call Conference, Team agent and supervisor status, direct dial-out to team agents and supervisor.
Call Transfer/Conference
Agents can transfer an incoming customer call to any other agent, supervisor or any other contact. Both consult transfer and direct transfer methods are supported. Agents can also do call conference with incoming customer with other agents, supervisors and any other contact.
Supervisor Controls
Maaz SmartConnect intelligently identifies between agent and supervisor, and when supervisor logs into the console, it details additional team control features like changing the states of agents, silent monitoring, barge etc.
Chat Capabilities
Maaz Technologies SmartConnect works with Native chat channel of ServiceNow along-with CTI capabilities of Cisco. Agent can swap between Cisco CTI and ServiceNow chatchannel once a chat or call request is received in either of these. The agents can also select from which one to receive requests either calls through CTI or chats through ServiceNow chatchannel.
Compatibility
SmartConnect supports ServiceNow CSM/ITSM integration with UCCX, UCCE, PCCE 11.x and above.
Transform Customer Experience and IT Service Delivery
- Achieve a seamless Cisco-ServiceNow integration for enhanced operations.
- Transform the customer experience and IT service delivery.
- Automate tasks to improve efficiency.
- Resolve issues faster with intelligent solutions.
- Boost overall productivity across teams.
Empower Your Team with Integrated Solutions
- Replace screen switching with instinctual interface
- Make the call-handling process efficient by identifying callers, displaying their information in automatic screen pops and routing them to the right agents
- Matching callers instantly with existing records and searching them when required dynamically
- One Click solution for agents to call a phone number by a single click once connected to CRM either from CRM and search console
- Smooth call transfers and conference call is also available with other agents and supervisors.
Why Choose Us?
We provide expert integration solutions tailored to your business needs. With seamless connectivity, dedicated support, and a focus on efficiency, we help you optimize operations and drive better results.
Tailored Solutions for Your IT Needs
Our customized Cisco-ServiceNow integration solutions are made especially to fit your IT needs, ensuring flawless automation, higher efficiency, and the best workflows for maximum performance.
Ongoing Support to Ensure Smooth Operations
We provide continuous assistance to maintain the flawless working of your Cisco-ServiceNow integration. Our staff guarantees system dependability, fast resolution of problems, and ongoing optimization for best performance.
Expertise in Cisco-ServiceNow Integration
- Leverage deep expertise in Cisco-ServiceNow integration for seamless automation.
- Ensure flawless connectivity between systems.
- Simplify processes for smoother IT operations.
- Enhance system performance with optimized solutions.
- Boost efficiency across IT workflows.
Ready to Streamline Your IT Operations?
Optimize your IT operations with seamless Cisco-ServiceNow integration. Automate workflows, improve efficiency, and enhance system performance for a smarter, more connected business.
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Managed Service
24/7 support
Dedicated Customer
Success Manager
Training Portal
FAQs
The setup time for Cisco ServiceNow integration depends on the complexity of your systems and specific business requirements. A basic integration can take a few days, while more customized solutions may take a few weeks. Proper planning and testing ensure a smooth and efficient deployment.
Cisco ServiceNow integration improves IT service management by automating ticketing, streamlining workflows, and enabling real-time data synchroniz==-on. It reduces manual effort, speeds up issue resolution, and enhances overall efficiency, ensuring a smoother IT support experience.
Integrating Cisco and ServiceNow enhances IT efficiency by automating workflows and reducing manual tasks. It improves incident management, speeds up issue resolution, and ensures real-time data synchronization. This integration also strengthens security, minimizes downtime, and boosts overall operational performance.
Cisco ServiceNow integration connects Cisco contact center solutions with ServiceNow’s IT service management platform. This integration automates workflows, enhances issue resolution, and improves IT operations by syncing real-time data and streamlining processes.
To make requests for further information, contact us
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Contact Number
+1 (512) 333 2984
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Our Mail
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Our Location
5900 BALCONES DR STE 100 AUSTIN TX 78731-4298, UNITED STATES
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Maaz Technologies is an Enterprise IT Solutions Provider serving Local, Regional, and Global Customers with Integrated Enterprise Solutions and Services tailored to improve Business Performance.